Policies

Delivery policy

Everything you need to know about how, when and where we deliver your order.

Where we deliver

We deliver to addresses across mainland England, Scotland and Wales, including the Scottish Highlands and a number of Scottish islands, where a longer timescale and different delivery costs apply.

We are currently unable to deliver to:

Northern Ireland (BT), the Isle of Man (IM) and the Channel Islands (GY, JE)
The Isle of Wight (PO30–PO41) and the Isles of Scilly (TR21–TR25)
Scotland’s offshore islands, including the Outer Hebrides, Orkney, Shetland, Arran, Islay, Jura and Mull (postcodes HS, ZE, KW15–KW17, IV55–IV56, KA27–KA28, PA41–PA49, PA60–PA78 and PH41–PH44)
Addresses outside the United Kingdom

Order processing and delivery timescale

Standard (mainland UK): 3-5 working days.
Scottish Highlands and Islands: 4–7 working days.

Orders placed at weekends or on a bank holiday will start processing on the next working day.

Delivery costs

Standard (mainland UK):
Free delivery on all orders over £400 (inc. VAT).
£9.95 delivery on orders under £400.
Scottish Highlands and Islands:

Free delivery on all orders over £800 (inc. VAT).
£19.95 delivery on orders under £800.

If a delivery cost is applicable to your order it will be displayed clearly at checkout before you pay.

Tracking your order

When your order is dispatched you will receive an email from us telling you your order has been completed. Within 24 hours of that you will receive your tracking information from the courier by email and, where available, SMS.

Missed and failed deliveries

If you are not in and there is no safe place to leave your parcel, the courier will attempt redelivery the next working day. After three failed attempts the order returns to us; we will contact you to arrange redelivery, which may incur a further charge. If a parcel arrives damaged, please see our returns & refund policy and contact us within 48 hours.